• TRAI (Telecom Regulatory Authority of India) had released The Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR) on 19th July 2018.
  • We at MSGTEXT are taking various measures to offer regulatory compliant solutions in line with TRAI vision to create a cleaner and more transparent system.
  • With this communication, we want to inform you about the multiple phases for implementing the above Regulation which mandated the use of Blockchain technology also known as Distributed Ledger Technology (DLT) to implement the solution
  • Operators have already implemented the DLT system. The first phase of the regulation focused on registering all Entity/Enterprise on the new platform. DIAL4SMS is already registered as Telemarketer on the operator’s DLT platform and we need you to proactively engage in this and register as Principle Entity (Enterprise) to comply with the new regulation.

We at MSGTEXT are trying our best to answer your queries at the earliest, but DLT registration and Header approval is out of our control and therefore, we really want you to raise your concerns to the following departments:

Ways to Reach TRAI
Email: ap@trai.gov.in | daca@trai.gov.in
Contact Number: 91-11-2323 6308
Twitter Handle: https://twitter.com/TRAI

Ways to Reach Jio
Email: jio.ISOMCCSupport@ril.com
Twitter Handle: https://twitter.com/jiocare

Ways to Reach Airtel
Email: telemarketer.helpline@airtel.com
Twitter Handle: https://twitter.com/airtelindia

Ways to Reach Idea-Vodafone (VILPower)
Email: support@vilpower.in
Twitter Handle: https://twitter.com/vodaidea_news

Ways to Reach Tata
Email: ttldlt@tatatel.co.in
Twitter Handle: https://twitter.com/TataTeleBiz

Ways to Reach PingConnect (Videocon)
Email: dlt.helpdesk@infotelconnect | customercare@infotelconnect.com
Twitter Handle: https://twitter.com/ConnectBB

Ways to Reach BSNL:
Feedback Form: http://tender.bsnl.co.in/bsnltenders/feedback_new/feedBack_Form.jsp
Twitter Handle: https://twitter.com/BSNLCorporate

Ways to Reach MTNL:
Email: amvasdelhi@gmail.com
Twitter Handle: https://twitter.com/MTNLOfficial

DLT process is initiated by TRAI (Telecom Regulatory Authority of India) and is executed by Telecom Operators like Idea-Vodofone (VILPower), Reliance Jio, Airtel, BSNL, MTNL, Videocon (PingConnect), and TATA.

If they do not listen to you and you wish to make a complaint against them, here is the public grievance link https://pgportal.gov.in/Home/LodgeGrievance
Click to Download – TRAI New Regulation (TCCCPR)